• improvements made anywhere besides the bottleneck is an illusion
  • steps:
    • identify the constraint: by outlining the measuring the system
    • exploit the constraint: use it to full capacity
    • subordinate the constraint
      • drum-buffer-rope: make all other work match max throughput of constraint
    • elevate the constraint
  • example: brent is the bottleneck in the book The Phoenix Project .
    • in practice, three lists were made
      • work that needs brent
        • exploit: document or automate the fuck out of it so it doesn’t need brent next time
      • work that increases brent’s throughput
        • prioritise
      • everything else
        • reduce or delegate

resources